Critical Environment Program Manager

About the role

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This position is an on-site role at Microsoft’s Cheyenne, WY datacenter campus.

CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of more than 200 datacenters in 32 countries and millions of servers, supporting services for over 1 billion customers and 20 million businesses worldwide. With environmental sustainability and optimization at the forefront, we continue to grow and evolve to meet business demands as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

Responsibilities

• Establish strong working relationships with customers.
• Oversee day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
• Manage, plan, control, and organize planned preventative and corrective electrical and/or mechanical equipment using CMMS.
• Monitor performance of electrical plant and machinery, prevent failures, produce work orders, allocate daily tasks to technicians, monitor progress, and inspect completed work.
• Ensure electrical, mechanical, and fire/life safety equipment operates at peak efficiency.
• Ensure compliance with infrastructure operations standardization.
• Act as an escalation point for all facilities-related issues, assist technicians during emergencies, provide job training, and recommend design parameters.
• Manage small-to-medium projects from conception to completion.
• Provide routine reporting for critical infrastructure, including operational and maintenance KPIs, objectives, policies, procedures, and standards.
• Drive cost/energy efficiency projects and identify single points-of-failure at regional datacenter locations.
• Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
• Identify and remediate vulnerabilities, such as single points of failure, and recommend new data center equipment designs, technologies, and construction methods.
• Share best practices, mentor others, and promote a culture of safety, security, and compliance.
• Embody Microsoft’s culture and values, lead through change, and remove barriers to agility.

Qualifications

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 6+ months experience working with building cooling, electrical, mechanical, and life safety systems.
• 6+ months experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 2+ years experience with project management or relevant certification/training.
• Associate’s or Bachelor’s degree in an applicable engineering field or mechanical/electrical trades.
• 2+ years experience working on large-scale projects.

Pay

The typical base pay range for this role across the U.S. is USD $84,400 - $168,800 per year. A different range applies to specific work locations, including the San Francisco Bay area and New York City metropolitan area, where the base pay range is USD $118,800 - $186,600 per year. Certain roles may be eligible for benefits and other compensation. Additional pay information can be found here.