CRISIS WORKER

About the role

The Crisis Worker provides compassionate, recovery-oriented crisis intervention services to individuals experiencing behavioral health crises. Under the direction of program leadership, the Crisis Worker ensures adherence to all organizational policies, operating procedures, licensing regulations, and funder requirements while delivering high-quality support to consumers, families, and community partners.

Responsibilities

• Direct Care Services (Residential Crisis)
• Provide direct support and crisis intervention services to residents in a residential crisis setting.
• Spend at least 75% of scheduled work time engaged in direct face-to-face or telephone interactions with consumers.
• Conduct psychoeducational groups, skills training, supportive counseling, and crisis intervention services.
• Absorb and document scheduled and as-needed (PRN) medication observations.
• Assist residents with daily living activities and recovery-oriented treatment goals.
• Observe and document scheduled and as-needed (PRN) medication observations.
• Support residents with daily structure and routines, including: Early morning wellness checks, Daily planning and goal setting, Meal preparation and cleanup, Transportation and attendance at approved appointments, Monitor resident safety and respond appropriately to crisis situations.
• Maintain a therapeutic and supportive environment that promotes recovery and wellness.
• Telephone Crisis Services
• Answer and respond to incoming crisis calls, including calls received through the National Suicide & Crisis Lifeline and other crisis response systems.
• Conduct telephone screening, crisis assessment, de-escalation, and supportive counseling.
• Assess risk factors, including suicide risk, self-harm, and safety concerns.
• Provide consultation, information, referral, and linkage to appropriate community resources.
• Cook and clean meals for residents.
• Coordinate access to Mobile Crisis, Residential Crisis, emergency services, and other behavioral health supports as indicated.
• Document all contacts and interventions according to organizational and regulatory requirements.
• Mobile Crisis Services
• Provide community-based crisis intervention services to children, adolescents, adults, and families.
• Respond to crisis situations in homes, schools, hospitals, community settings, and other locations as assigned.
• Conduct crisis assessments and develop immediate intervention plans.
• Collaborate with law enforcement, emergency responders, schools, hospitals, and community providers.
• Provide support and resources designed to stabilize crises and reduce unnecessary hospitalization or law enforcement involvement.
• Absorb and document scheduled and as-needed (PRN) medication observations.
• Assist consumers and families in accessing ongoing treatment and community supports.
• Participate in on-call and emergency response activities as assigned.
• Emergency Response and Community Collaboration
• Respond to referrals received through emergency dispatch systems, including 911/CAD communications.
• Gather and review available information while en route to crisis locations.
• Communicate effectively with dispatch personnel, referral sources, clinicians, and community stakeholders.
• Conduct initial on-scene crisis assessments.
• Collaborate in real time with licensed clinicians to determine the most appropriate intervention, including: Resolution on-site, Referral to outpatient or community-based services, Voluntary hospitalization, Involuntary hospitalization when clinically indicated, Referral for additional emergency response services.
• Maintain professional relationships with community partners and service providers.
• Documentation and Administrative Responsibilities
• Complete all required clinical, programmatic, and administrative documentation accurately and within established timelines.
• Maintain compliance with organizational policies, licensing standards, accreditation requirements, and funder regulations.
• Participate in team meetings, supervision, training, and quality improvement activities.
• Maintain confidentiality and comply with HIPAA requirements.
• Utilize electronic health record systems and other required software applications.
• Complete incident reports and other required documentation as necessary.

Qualifications

• Education and Experience
• Bachelor's degree in Social Work, Psychology, Sociology, Counseling, Criminal Justice, Human Services, Nursing, Education, Gerontology, Anthropology, Theology, Political Science, History, or a related field.
• Two (2) years of experience in public or private human services.
• At least one (1) year of direct mental health care experience.
• Experience providing crisis intervention, behavioral health services, residential support, or community-based services preferred.
• Licenses and Certifications
• Driver's License with clean 3 year driving history.
• Access to a reliable personal vehicle.
• Current state minimum liability insurance coverage.
• CPR and First Aid certification preferred or required within designated training period.

Core Competencies

• Crisis Intervention and Assessment
• Ability to assess behavioral health crises and implement appropriate interventions.
• Knowledge of suicide prevention, de-escalation techniques, and crisis stabilization practices.
• Communication Skills
• Strong verbal and written communication skills.
• Ability to engage effectively with consumers, families, community partners, and multidisciplinary teams.
• Cultural Humility
• Demonstrates respect for diverse backgrounds, experiences, identities, and perspectives.
• Provides culturally responsive and person-centered services.
• Collaboration and Teamwork
• Works effectively with clinicians, community providers, emergency responders, and support systems.
• Maintains positive professional relationships.
• Ethical Practice
• Demonstrates integrity, professionalism, confidentiality, and respect in all interactions.
• Upholds consumer rights and recovery-oriented principles.
• Problem Solving and Decision Making
• Utilizes sound judgment in crisis situations.
• Responds calmly and effectively in high-pressure environments.
• Organization and Documentation
• Strong organizational skills and attention to detail.
• Ability to complete documentation accurately and timely.
• Technology Skills
• Basic computer proficiency, including email, electronic health records, scheduling systems, and Microsoft Office applications.

Physical Demands and Working Conditions

• Ability to sit, stand, walk, bend, stoop, twist, reach, and climb stairs throughout the workday.
• Ability to lift and carry up to 50 pounds.
• Ability to drive and travel throughout the service area.
• Ability to work in residential facilities, offices, hospitals, schools, homes, and community settings.
• May be exposed to unpredictable situations and individuals experiencing behavioral health crises.
• Ability to safely perform emergency interventions when necessary.
• Maintain awareness of OSHA, HIPAA, Bloodborne Pathogens, Right-to-Know, Fire Safety, and organizational safety procedures.

Benefits

Apis Services, Inc. offers competitive benefits including health insurance, retirement plans, paid time off, and more. Specific details are subject to change and will be communicated to new hires.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible and may vary based on the needs of the organization and the individual's availability.

Contact Information

To apply, please visit our website at [Insert Website URL] or contact us at [Insert Contact Information].

Equal Opportunity Employer

Apis Services, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.