CRISIS WORKER

Key Responsibilities

• Assess the situation and evaluate the level of crisis (e.g., emotional, mental health, substance abuse, or personal safety concerns).
• Provide direct crisis intervention via phone, in-person, or virtually.
• Offer immediate emotional support and help clients to manage feelings of distress, anxiety, or confusion.
• Aid clients in developing coping strategies and safety plans.
• Perform comprehensive assessments to identify client needs, risks, and appropriate interventions.
• Develop crisis intervention plans and document interactions in accordance with agency policies and legal requirements.
• Collaborate with other mental health professionals, social workers, and medical staff as needed.
• Connect clients to appropriate resources such as mental health services, shelters, social services, or emergency medical care.
• Ensure the safety of clients, family members, and staff during crises.
• If necessary, assist with transporting clients to emergency services (e.g., emergency rooms, psychiatric hospitals).
• Identify potential risks of harm to self or others and take appropriate steps to mitigate those risks (e.g., by involving law enforcement or emergency responders).
• Use de-escalation techniques to diffuse tense or volatile situations and manage clients exhibiting agitation, aggression, or self-harm tendencies.
• Maintain composure in high-pressure situations, using empathy and active listening to help clients feel understood and supported.
• Maintain accurate, detailed, and confidential records of all client interactions.
• Write reports and case notes as required for legal, medical, and internal agency purposes.
• Ensure compliance with all legal, ethical, and regulatory standards in crisis response and documentation.
• Collaborate as part of an interdisciplinary team to provide comprehensive crisis care and follow-up services.
• Communicate effectively with clients, families, and other professionals, ensuring that all parties are informed and involved in the care process.
• Provide information and resources to clients and their families on how to cope with or prevent future crises.
• Participate in ongoing training, supervision, and professional development to stay informed about crisis intervention techniques and mental health trends.

Qualifications

• Education and Experience: Bachelor's degree in psychology, Social Work, Sociology, Nursing, or a related field (required). A Master's degree or clinical licensure (e.g., LCSW, LPC, LMFT) is a plus. Previous experience in crisis intervention, mental health counseling, social work, or a related field (preferred).
• Skills and Competencies: Strong communication skills, both verbal and written, with the ability to interact with individuals in a calm, empathetic, and professional manner. Ability to handle high stress, emotionally charged situations with composure and tact. Critical thinking and problem-solving skills. Knowledge of mental health resources, community services, and emergency procedures. Ability to work independently and as part of a team in a fast-paced environment. Flexibility and adaptability to changing situations and client needs.
• Certifications (preferred, depending on role): CPR and First Aid Certification. Crisis Intervention Training (e.g., CPI, Nonviolent Crisis Intervention). Mental Health First Aid certification. Suicide Prevention Certification (e.g., ASIST, QPR).

Working Conditions

• Work may involve irregular hours, including evenings, weekends, or on-call shifts, depending on the organization's needs.
• The role may involve responding to emergency situations in a variety of settings, including clients' homes, shelters, hospitals, or community centers.
• The work environment may include exposure to emotionally intense situations and individuals in distress.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to [X] pounds if necessary (e.g., to assist with moving clients or equipment).
• Ability to remain calm and focused during stressful or high-pressure situations.

Benefits

• Paid Sick Time - effective 90 days after employment.
• Paid Vacation Time - effective 90 days after employment.
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
• Short and long-term disability and basic life insurance - after 30 days of employment.

About the Role

This department runs 24/7 and is Currently Seeking an Overnight Employee- (11pm-7am)