CRISIS WORKER
About the role
At Resources for Human Development (RHD), we believe everyone experiencing a mental or behavioral health crisis deserves compassionate, respectful, and timely support. We’re seeking dedicated professionals to join our New Perspectives Crisis Services team as Crisis Workers. In this role, you’ll provide immediate support to individuals experiencing mental health and behavioral health crises through residential crisis services, telephone support, and mobile crisis response. You’ll help individuals stabilize, develop safety plans, access appropriate resources, and connect with ongoing care.
For more than 50 years, Resources for Human Development (RHD) has been dedicated to improving lives through high-quality, person-centered behavioral health and human services. Our employees play a vital role in helping individuals achieve greater stability, independence, and success while promoting dignity, respect, inclusion, and personal choice. Every day, our team members make a meaningful impact by meeting people where they are and helping them move toward greater stability and wellness.
Responsibilities
- Provide immediate, compassionate support to individuals experiencing mental or behavioral health crises
- Provide direct client care and support in short-term crisis stabilization and residential settings
- Complete intake assessments, safety evaluations, and individualized crisis stabilization plans
- Monitor individuals’ well-being and help maintain a safe, supportive, and therapeutic environment
- Answer crisis calls and provide emotional support, assessment, and crisis intervention
- Use active listening and trauma-informed communication when supporting individuals in distress
- Develop collaborative safety plans and connect individuals with mental health, medical, and community resources
- Respond to individuals experiencing crises in community, home, and other settings through mobile crisis services
- Collaborate with law enforcement, EMS, hospitals, clinical providers, and social service agencies when appropriate
- Provide crisis de-escalation, stabilization interventions, and support in identifying appropriate levels of care
- Assist individuals and families with referrals, community resources, and linkage to ongoing services
- Complete accurate, timely, and confidential documentation according to program and regulatory requirements