Crisis Specialist

SUMMARY OF POSITION

The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing behavioral health crises. Responsibilities include safety planning, service linkage, and follow-up support, ensuring continuity of care through coordination with various teams and partners.

Essential Duties & Responsibilities

• Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
• Conduct rapid, comprehensive assessments of individuals in crisis, evaluating safety risk, suicide/homicide risk, and immediate support needs.
• Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
• Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
• Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
• Congratulate law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated to ensure safety and continuity of care.
• Complete all required documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
• Provide follow-up outreach as assigned to support stabilization, engagement in services, and reduction of future crisis episodes.
• Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
• Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
• Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
• Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.

Knowledge, Skills & Abilities

• Strong verbal de-escalation and active listening skills in high-stress situations
• Rapid clinical assessment and decision-making in dynamic, unpredictable environments
• Ability to build rapport quickly with individuals in acute emotional distress
• Ability to maintain composure, sound judgment, and professionalism during high-intensity situations
• Knowledge of local behavioral health systems, resources, and crisis continuum of care

Qualifications

• Education Level: Bachelor's degree required. Four years of relevant experience may be substituted for education requirement upon approval.
• Years Of Experience: Experience with community-based service delivery and interdisciplinary collaboration preferred.
• Certification/Licensure: Must have valid driver's license and ability to drive to community assessments.

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

About the Role

Centerstone is a trauma-informed organization that endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Join us to make a difference!

Skills

Strong verbal de-escalation and active listening skills in high-stress situations, rapid clinical assessment and decision-making in dynamic, unpredictable environments, ability to build rapport quickly with individuals in acute emotional distress, ability to maintain composure, sound judgment, and professionalism during high-intensity situations, knowledge of local behavioral health systems, resources, and crisis continuum of care.

Benefits

Medical, dental, and vision health coverage, Flexible Spending and Health Savings Accounts, 403b retirement plan with company match, Paid time off and ten paid holidays, AD&D Insurance, Life Insurance, and Long Term Disability (company paid), Employee Resource Groups, Continuing education opportunities, Employee Assistance Program.