Crisis Response Supervisor - Mobile Outreach

About the role

Olympic Health and Recovery Services (OHRS) is seeking a Crisis Response Supervisor to provide operational and clinical leadership for the OHRS Crisis Services Team. This position provides supervision, consultation, guidance, and assistance to the Crisis Services team, consisting of crisis outreach and intervention services, co-responder outreach, and crisis stabilization services for Thurston and Mason counties.

OHRS is a quasi-governmental organization and a licensed behavioral health agency providing compassionate care to vulnerable populations through crisis services, jail services, hospital diversion, and homeless and housing support services. We provide Regional Crisis Line and 988 Lifeline services across a seven-county area, including Mobile Rapid Response Crisis Teams and Designated Crisis Responder (DCR) services in Thurston and Mason counties.

This posting will fill 2 openings.

Responsibilities

• Oversee the day-to-day operation of assigned crisis response programs, including Embedded Designated Crisis Responders, Crisis Services Clinicians, and Peer Specialists; determine work schedules and assignments to ensure full coverage of the regional area and provide after-hours and on-call assistance for the crisis continuum at OHRS.
• Provide technical oversight, case consultation, supervision, troubleshooting, and problem resolution, including development of safety plans and referrals to other services and resources.
• Interpret procedural guidelines for staff and provide assistance and direction concerning technical work.
• Train, supervise, and evaluate staff performance; provide coaching, counseling, and corrective action for performance issues.
• Deliver and maintain quality crisis training incorporating best practices in assessing risk and delivering crisis intervention and stabilization services.
• Track program metrics, prepare required reports, and maintain accurate operational records.
• Review cases and paperwork for proper documentation, appropriate decision-making, and quality of work; conduct quality assurance reviews and develop service protocols.
• Monitor service delivery and documentation for accuracy, timeliness, and compliance with regulatory, contractual, and accreditation standards.
• Serve as an escalation point for critical incidents, supporting staff in real-time problem-solving and safety management.
• Provide support to other agency clinicians through consultation and assistance with joint outreach.
• Provide direct crisis services as required and assist staff in escalated cases.
• Support the operationalization of a schedule ensuring adequate 24/7/365 coverage for crisis services; may provide coverage for vacant shifts requiring supervisor oversight.
• Assist with audits and reviews, including preparation as requested.
• May respond to referrals as a Crisis Clinician.
• May work with elected officials, OHRS leadership, and other stakeholders; act as a liaison with law enforcement agencies.
• Demonstrate the OHRS mission, purpose, values, and beliefs in everyday interactions with internal and external stakeholders.
• Keep the Crisis Response Manager, Clinical Director, and Management Team informed of pertinent matters regularly.

Requirements

• Master’s Degree or further advanced degree in counseling or one of the social sciences.
• Meets WA state qualifications to be a Mental Health Professional.
• Licensed by the WA Department of Health as a Social Worker, Mental Health Counselor, Marriage and Family Therapist, Psychologist, BSN/RN, or as a Licensed Agency Affiliated Counselor.
• Qualifies as a Designated Crisis Responder.
• At least two years of experience in direct treatment of mentally ill or emotionally disturbed persons.
• Three or more years of professional, administrative, and/or supervisory experience providing services to individuals with Behavioral Health or Substance Use Disorders.
• Experience with crisis intervention, including risk assessments.
• Ability to use a personal computer with applicable software for word processing, spreadsheets, electronic health record systems, analysis, information retrieval, and tracking.
• Valid WA State Driver’s license and satisfactory motor vehicle record.
• Must pass criminal background clearances and excluded party sanctions.

Preferred Qualifications

• Three years of experience providing crisis intervention services.
• Licensed Substance Use Disorder Professional.

Skills

• Provide technical assistance and education to families, providers, and local agencies.
• Communicate effectively with individuals and groups regarding complex or controversial public policy issues or services; establish and maintain effective working relations with elected officials, staff, and the community.
• Use principles of recovery and person-centered treatment within the context of involuntary treatment assessment.
• Work in high-stress, high-demand environments while communicating clearly and effectively with stakeholders.
• Write clear and concise petitions, reports, and correspondence.
• Work collaboratively as part of a team and respectfully manage differences, opposing perspectives, opinions, and interests.
• Remain flexible and adaptable to change.
• Strong critical thinking skills; ability to conceptualize and implement creative solutions.
• Develop knowledge and skills to implement a robust crisis training program incorporating best practices in assessing risk and delivering crisis intervention and stabilization services.
• Knowledge of RCW 71.05 and 71.34.
• Promote and champion the values of partnership, teamwork, compassion, and integrity in all dealings within and outside of OHRS.

Working Conditions

• Primarily works in an office environment and community-based settings, which may include jails, inpatient facilities, residential facilities, individuals’ homes, sanctioned and non-sanctioned camps, and shelters.
• May be responsible for office coverage in Thurston and Lewis counties.
• Exposure to conversations about suicide, mental health and substance use issues, domestic violence, and staff responding to crisis situations.
• On-call availability required, including nights, weekends, and holidays as needed.
• Use of fleet vehicles and/or personal vehicle required for service in the regional service area.
• Moderate physical exertion required; regular and extended use of a computer involving sitting, standing, and typing.
• Outreach performed in indoor and outdoor settings subject to weather conditions; may require sitting, standing, squatting, walking short to moderate distances on uneven terrain, and lifting or moving up to 25 lbs.

Schedule

Sunday-Wednesday 12pm-8pm or Wednesday-Saturday 12pm-8pm. Scheduled on-call shifts will be required. The Crisis Response Supervisor may fill open staff shifts as they emerge to provide necessary coverage.

Pay

Salary Range: $95,964.96 - $125,055.84 per year based on education, experience, and parity within the organization. Signing bonus available for qualified external candidates upon hire.

Benefits

• Comprehensive medical, dental, and vision plan options (many with no employee-paid monthly premium depending on plan choice, including dependent coverage).
• Life insurance and disability insurance options.
• Eligible employees participate in WA State PERS retirement plans; may elect additional pre- and post-tax deferred compensation retirement options.
• PTO package earning a minimum of 140 hours annually and 12 paid holidays.
• Tax-deferred options include Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).