Crisis Management - Manager of Planning, Training, and Continuous Improvement

The Opportunity

This role is located in our Detroit, MI office on a hybrid schedule, in office a few days a week with some remote work. Ally’s Crisis Management (CM) function operates under the Business Disruption Risk pillar of Operational Risk & Resilience. This Manager role will lead CM’s Planning, Training, and Continuous Improvement function, and report to the Director of Crisis Management & Business Continuity.

Responsibilities

• Lead, mentor, and develop CM Planning, Training, and Continuous Improvement (PTCI) team members.
• Responsible for the development and maintenance of all critical operational plans for the enterprise, including Response Team Plans, scenario-specific Plans, and site emergency planning, and collaborating with key partners to ensure alignment with internal procedures and responsibilities.
• Execute regular workshops or roundtables with Plan stakeholders to support incorporation of best practices, industry standards, and lessons learned.
• Lead the development and execution of required training for all Response Teams to support team readiness and a clear understanding of responsibilities during a major incident or crisis.
• Develop and manage effective enterprise continuous improvement practices to identify and track lessons learned from exercises and real-world events for CM, Business Continuity, and broader Response Team activations.
• Support Response Team exercise execution and evaluation in partnership with the Business Disruption Risk’s Scenario Analysis & Exercise Team.
• Partner with other CM functions to support program development, incident response activities, data analytics, and reporting.
• Collaborate with technology partners to optimize tools and technology solutions utilized to support PTCI program elements.
• Lead or support development of metrics and reporting related to PTCI activities.

Qualifications

• Minimum Qualifications: 7+ years relevant experience or equivalent combination of education and experience
• Preferred Qualifications: Bachelor’s degree in Risk or Crisis Management related field, or in Financial Services strongly preferred
• 5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience (within Financial Services, preferred).
• Experience leading plan and/or procedure development related to incident response or crisis management, as well as training delivery for those documents.
• Background managing or using technologies common to crisis or incident response, such as incident management platforms, planning tools, or mass notification systems.
• Experience participating in the response to unplanned disruptive events that required activation of incident or crisis management teams and plans.
• People management experience strongly preferred.
• Strong analytical skills with experience in identifying and delivering relevant metrics, key trends, and actionable observations.
• Ability to develop reporting that can be used to inform decisions, evaluate trends, and/or presentations to the Operational Risk Committee.
• Strong communication skills (both verbal and written) and ability to interact with others—including senior leadership and executives—in a professional manner.
• Ability to manage multiple projects and priorities in an unpredictable or fast-paced environment.

Skills

• Minimum Qualifications: 7+ years relevant experience or equivalent combination of education and experience
• Preferred Qualifications: Bachelor’s degree in Risk or Crisis Management related field, or in Financial Services strongly preferred
• 5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience (within Financial Services, preferred).
• Experience leading plan and/or procedure development related to incident response or crisis management, as well as training delivery for those documents.
• Background managing or using technologies common to crisis or incident response, such as incident management platforms, planning tools, or mass notification systems.
• Experience participating in the response to unplanned disruptive events that required activation of incident or crisis management teams and plans.
• People management experience strongly preferred.
• Strong analytical skills with experience in identifying and delivering relevant metrics, key trends, and actionable observations.
• Ability to develop reporting that can be used to inform decisions, evaluate trends, and/or presentations to the Operational Risk Committee.
• Strong communication skills (both verbal and written) and ability to interact with others—including senior leadership and executives—in a professional manner.
• Ability to manage multiple projects and priorities in an unpredictable or fast-paced environment.

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Sustaining your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Pay

Base Pay Range: $90000 - $150000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Schedule

All work requirements are subject to change at any time based on leader discretion and/or business need.