Crisis First Aid Responder I

About the role

Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community.

Responsibilities

• Work with TRUST multidisciplinary team to respond to field-based crisis.
• Drive the mobile field team van to and from various locations.
• Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
• Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.
• Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
• Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
• Participate in community outreach events.
• Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms.
• Maintain confidentiality and HIPAA compliance; always protect sensitive data.
• Transport clients to appropriate level of care.
• Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
• Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
• Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
• Complete all required annual trainings and evaluations.
• Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.
• Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

Qualifications

• High School Diploma or GED and one (1) year of related behavioral health experience, full-time best practices experience in emergency response, customer service, and intake processing, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• To include: EMT credentialed in the state of California.
• Volunteer experience will be considered.

Job Competencies

• Crisis De-escalation
• Analytical Thinking
• Encouraging Customer Focus
• Maintains Safe Environment
• Manages Multiple Priorities
• Organizational Agility

Physical Requirements

• Must remain physically fit enough to keep clients self-safe.
• While performing these duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
• This also includes the ability to: Move quickly/run.
• Drive a car.