Crisis Engagement Manager
Job Summary
The Crisis Engagement Manager serves as the primary operational partner to the Director of Crisis, Stabilization & Engagement Services, supporting a diverse portfolio of behavioral health programs through operational leadership, workforce development, quality improvement, compliance oversight, project management, community engagement, and administrative coordination.
Essential Responsibilities
Partner with the Director to implement operational priorities across Crisis, Stabilization & Engagement Services.
Cook up cross-program initiatives that improve communication, workflow, efficiency, and service delivery.
Develop, implement, and evaluate operational systems, policies, procedures, and standardized workflows.
Monitor operational performance, staffing trends, and service utilization while providing recommendations for continuous improvement.
Support implementation of new programs, grant initiatives, and strategic organizational priorities.
Workforce Development
Coordinate workforce development initiatives, onboarding processes, internship programs, and student placements.
Develop partnerships with colleges, universities, and workforce development organizations.
Monitor credentialing, onboarding readiness, required training, and workforce metrics.
Support recruitment, retention, succession planning, and internship-to-employment pathways.
Administrative Leadership
Oversee administrative operations supporting the department.
Cook up leadership meetings, project management activities, documentation systems, and operational communications.
Develop dashboards, templates, reporting tools, and tracking systems that improve efficiency.
Supervise assigned administrative staff, including coaching, performance management, onboarding, scheduling, and professional development.
Financial and Grant Administration
Cook up purchasing, invoices, reimbursements, and operational expenditures.
Monitor operational budgets and resource utilization.
Support grant implementation, reporting, compliance, and documentation requirements.
Cook up designated grant-funded initiatives and special projects.
Compliance and Quality Improvement
Support compliance with CARF, CCBHC, IDHS, HFS, CESSA, DBHR, HIPAA, grant, and organizational requirements.
Cook up audit readiness, accreditation activities, corrective action planning, and quality improvement initiatives.
Monitor performance indicators, outcome measures, and operational data to identify trends and improvement opportunities.
Develop reporting systems that support leadership decision-making and regulatory compliance.
Community Engagement
Build collaborative relationships with healthcare providers, educational institutions, community organizations, and external partners.
Cook up Client Advisory Council activities and support integration of client feedback into program improvement.
Represent Trilogy during community meetings, outreach activities, workforce initiatives, and collaborative partnerships.
Operational Resources
Cook up fleet operations, equipment management, facilities needs, technology inventory, and operational readiness across supported programs.
Ensure staff have the equipment, supplies, and operational resources necessary to effectively deliver services.
Data and Performance Management
Compile, analyze, and present operational and outcome data.
Develop performance dashboards and tracking systems.
Monitor documentation quality, operational performance, and program outcomes.
Support data-informed decision-making across the department.
Qualifications
Master's degree in Social Work, Counseling, Psychology, Public Health, Healthcare Administration, or a related field required.
LCSW, LCPC, LMFT, Licensed Psychologist, or eligibility to obtain licensure preferred.
CRSS certification preferred.
Three to five years of progressive leadership experience in behavioral health operations, healthcare administration, workforce development, or program management.
Experience with CARF, CCBHC, IDHS, DBHR, grant administration, or crisis services preferred.
Demonstrated experience managing multiple projects, operational priorities, and cross-functional teams.
Strong analytical, organizational, project management, communication, and leadership skills.
Proficiency with Microsoft Office, Microsoft Teams, electronic health records, and reporting systems.
Valid driver's license, reliable transportation, and flexibility to support operational needs across multiple locations.
Core Competencies
Operational Leadership
Strategic Planning
Project Management
Workforce Development
Quality Improvement
Regulatory Compliance
Data Analysis and Reporting
Community Partnership Development
Administrative Leadership
Organizational Communication
Problem Solving
Continuous Process Improvement
Collaboration and Relationship Building
Benefits
FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
Paid Maternity/Paternity Leave
Medical Insurance (BCBS of IL)
Dental Insurance
Vision Insurance
Life Insurance
Long-Term & Short-Term Disability
Pet Insurance
FSA (Health, Dependent Care, Transit)
Telemedicine
EAP
403(b) Retirement Plan with Employer Match