Crisis Counselor, Community Crisis Response

Responsibilities

• Provide face-to-face, phone, and virtual crisis intervention in a timely and supportive manner
• Work with children, adolescents, and adults across a wide range of crisis situations
• Engage individuals admitted to inpatient psychiatric settings and link them to community supports
• Assist with involuntary admission processes at the Macon County Court
• Complete pre-admission screening assessments for nursing facility referrals
• Maintain strong relationships with referral sources and partner agencies
• Collaborate with internal and external providers—including crisis teams, case managers, counselors, psychiatric providers, and clinical leaders—to ensure coordinated, effective care

About the role

Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join their Crisis Care Team. These full-time positions provide life-changing support to individuals experiencing mental health or substance use crises in a variety of community settings.

Requirements

• Bachelor’s or master’s degree in a human service–related field or a minimum of 5 years' experience in a supervised behavioral health role
• Must meet criteria to function at minimum as a Mental Health Professional (MHP)
• Valid driver’s license, reliable transportation, and automobile insurance required
• Experience in crisis services strongly preferred

Qualifications

• Ability to engage individuals in behavioral health treatment during high-stress situations
• Flexibility—each day looks different, and crisis needs vary
• Knowledge of behavioral health diagnoses
• Ability to work with individuals with serious mental illness, substance use disorders, or dual diagnoses
• Understanding of psychiatry, medical services, and community resources
• Excellent decision-making and problem-solving skills
• Strong written and verbal communication
• Ability to work independently in the community and collaboratively within a team
• Ability to navigate an electronic health record
• Proficiency in Microsoft Word and Excel
• Commitment to ongoing learning and growth

Skills

• Crisis intervention
• Behavioral health assessment
• De-escalation
• Counseling
• Case management
• Decision-making
• Problem-solving
• Written communication
• Verbal communication
• Electronic health record navigation
• Mental health support
• Substance use disorder support
• Pyschiatric support
• Community resource coordination

Benefits

• Wellness Days – Every other Friday off PAID (26 days per year)
• Generous vacation, sick, and personal leave
• Paid holidays
• Health Club/Fitness reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short-term disability
• Roth retirement plans
• Optional health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance
• Health insurance includes substantial agency contribution
• National Health Service Corps site – Eligible clinical staff may qualify for federal loan forgiveness