Crisis Counselor

Responsibilities

• Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs).
• Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches.
• Conduct assessments and interventions in collaboration with the clinical team and natural support systems.
• Determine and coordinate additional therapeutic supports such as coaching and respite services.
• Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services).
• Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning.
• Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery.
• Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response.
• Offer real-time support and post-crisis debriefing to individuals, families, and system partners.
• Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols.
• Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems.
• Track service outcomes and contribute to ongoing quality improvement initiatives.
• Support admissions, discharges, and transitions within START Resource Centers or community settings.
• Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention.
• Contribute to team-based learning, reflective supervision, and fidelity to the START model.
• Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.).

Qualifications

• Master’s degree in social work, counseling, psychology, or a related Human Services field.
• PREFERRED: At least 3 years of experience supporting individuals with intellectual/developmental disabilities and co-occurring behavioral/mental health needs.
• MUST become a certified START Coordinator within 12 months (training provided).
• Strong clinical judgment, organizational skills, and collaborative communication style.
• Valid PA driver’s license and ability to travel within the community.
• Must pass all required background checks.

Benefits

• 401(k)
• Tuition Assistance
• Health & Dental
• Paid Vacation/Sick Time
• 10-12 Holidays per year
• Reimbursement of mileage and travel expenses

Pay

The base salary for this position ranges from $65,000 - $68,000 annually. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home.

Schedule

40 hours per week, 5 days per week.