Crisis Counselor

Duties/Responsibilities

• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
• Participation in at least two Lifeline continuing education webinars per fiscal year.
• Adhere to policies & procedures for each service offered by the program.
• Conduct assessments in accordance with program policies & procedures.
• Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
• Accurately and efficiently document client interactions.
• Utilize SMS texting, voice, calls, and/or web chat to interact with clients.

Required Skills/Abilities

• Proficiency with motivational interviewing skills.
• Active listening skills to establish working alliance with callers and/or chat/text visitors.
• Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries.
• Superior communication skills to convey information clearly and concisely.
• Ability to maintain professional demeanor when handling crises and other difficult contacts.
• Efficiency with balancing pace and flow of conversation and call time.

Required Qualifications

• A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
• 1+ years' experience working in behavioral health and/or call center.
• Experience working in behavioral health with call center experience strongly preferred.
• Fluency in the English language both oral and written.
• Must be able to attend a 3-week training class without interruptions.

Physical Requirements

• Must be able to remain in a stationary position for at least 50% of the time.
• Frequent communication over video calls with internal and external stakeholders as well as team members.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Pay

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package.

Benefits

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.