Crisis Continuum Operations Program Coordinator

About the role

Under the direct supervision of the Director of Behavioral Health and Clinical Services and the Crisis Continuum Operations Program Manager, the Crisis Continuum of Care Program Coordinator will ensure program compliance, oversee real-time performance outcomes, and make decisions in consultation with BHCS leadership. The coordinator will work in close collaboration with the Crisis Continuum Clinical Supervisor to ensure staff support for Mobile Response Stabilization Services, Crisis Stabilization, Intake Specialist, Case Managers, and Community Based Clinicians, and will ensure services are aligned with agency productivity standards, policies, and applicable regulations.

Reports To: Crisis Continuum of Care Program Manager
Supervises: Mobile Response Stabilization Services Clinicians, Case Managers, Intake Specialist, Crisis Stabilization Clinicians and Community Based Clinicians

Responsibilities

• Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.
• Provide and document administrative supervision of staff in accordance with agency performance standards.
• Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.
• Assist in identifying staff training needs and recommend ongoing learning opportunities.
• Work closely with Quality Assurance and Clinical Supervisor to maintain compliance within Rule 132/140.
• Ensure crisis worker notes are completed within program requirements and that all required notes are entered into Evolv.
• Ensure there is an IM-CAT for every call in the State CRS system.
• Review crisis worker referral detailed report and all required documents for each call logged.
• Forward referral detailed report to designated staff member for payroll completion (when applicable).
• Participate in program management meetings.
• During day shift act as 1st response to DCFS, SASS, CARES, and hospital concerns.
• Provide training for new staff.
• Maintain knowledge of all current and required practices and procedures, both internal to Ada S McKinley and BHCS, and external state level.
• Assist with developing new program procedures in accordance with state practices, and contract guidelines.

Requirements

• Minimum of a master's degree in counseling and guidance, rehabilitation, counseling, social work, vocational counseling, psychology, pastoral counseling, family therapy, or a related field.
• Minimum designation of Qualified Mental Health Professional (QMHP) or higher in the state of Illinois.
• Use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
• Cleared by the State of Illinois based upon a prior history of child abuse/neglect.
• Must clear a personal background review, fingerprinting, and criminal checks.
• Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee frequently is required to sit.
• The employee is occasionally required to stand and walk.
• The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Duties are performed in a typical office environment.
• No unusual or adverse working conditions exist.

Skills

• Demonstrate the experiences, beliefs, attitude, and awareness that indicate cultural sensitivity to the client population served.
• Possess an understanding of evidence-informed practices, engagement strategies, boundary setting, concurrent documentation, working in a community setting, organizing,