Crisis Advocate (Sunday to Wednesday 8pm to 6am)

About the role

Angeline’s is a Day Center for homeless women serving 75 women daily based on a harm‑reduction, housing‑first model. The goal of the Day Center is to build trusting relationships to move women out of homelessness. The Crisis Advocate will provide supportive services that help participants identify strengths, assess their needs and develop action plans to encourage stabilization. This position has a social‑justice component that requires critical thinking through the lens of racism and intersections with poverty, and grounding antiracism principles in everyday work.

Responsibilities

• Provide a welcoming, safe environment by building trust and professional rapport with clients.
• Staff the front desk to welcome women, monitor cameras, and respond to callers and visitors.
• Offer support and encouragement to clients transitioning out of homelessness.
• Assist clients in navigating the social service system, obtaining personal identification, applying for public assistance benefits, enrolling in Medicaid, and connecting them to Employment Specialists at WorkSource.
• Help with housing applications, advocate with landlords, and assist in housing searches.
• Provide crisis intervention and de‑escalation as needed, modeling positive behavior.
• Coordinate group activities and community meetings with clients.
• Read relevant documents to stay current with internal events, policies, and procedures (logs, newsflashes, previous night’s records).
• Monitor outside activity to ensure sidewalks are safe and clear.
• Participate in staff meetings and trainings, collaborating with the Housing Support Specialist and Rapid Rehousing Case Manager.
• Encourage a supportive community environment by coordinating activities and workshops to meet client needs.
• Actively engage in the agency‑wide Race & Social Justice Initiative (RSJI) and strive for racially equitable outcomes.
• Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
• Maintain confidentiality and accurate record‑keeping.

Requirements

• At least two years of direct social‑service experience, preferably in a shelter setting or with a homeless population.
• Ability to work effectively and empathically with clients who have mental health and chemical‑related issues.
• Capability to respond in emergency situations and follow correct safety procedures.
• Strong client‑centered approach, positive attitude, and ability to build professional rapport.
• Commitment to diversity and sensitivity to the needs of clients, staff, and volunteers from diverse cultural and economic backgrounds.
• Strong organizational and record‑keeping skills.
• Obtain CPR/First Aid certification within 30 days of hire.
• Ability to work independently, be proactive, solve problems, take initiative, and contribute to a team environment.
• Maintain confidentiality.
• Basic computer skills (database, word processing, spreadsheet software – Microsoft Office Suite).
• Experience working with communities of color and people from different cultures.
• Physical demands: frequent standing, walking, sitting, lifting up to 50 lb, and occasional pushing/pulling up to 10 lb; continuous use of speech, hearing, hands, and wrists.

Schedule

Sunday to Wednesday, 8 pm – 6 am (30+ hours per week, full‑time).

Pay

Hourly rate: $27.00.

Benefits

• Medical insurance.
• Generous vacation, holiday, and sick leave plans.
• Outstanding retirement plan (voluntary Fidelity 403b at hire; eligibility for YWCA Retirement Fund after two years).
• Supportive, women‑ and BIPOC‑led work environment.
• Emphasis on mental‑health considerations and encouragement to seek support for secondary trauma.