Crisis Advocate On-Call

Position Details

• Covers the overnight shift from 12:00 a.m. – 8 a.m. with a minimum requirement of at least 3 shifts per week; including Friday and Saturday overnights.
• Must be available to respond to calls and provide in-person support that may extend beyond 8:00 a.m. if engaged in a response with a survivor.
• Must be able to attend a mandatory 2-week in-person training program Monday-Friday from 8:00 a.m. – 4 p.m.
• Compensation: $150 stipend per on-call shift ($175 for holidays), plus the hourly rate of $21.00/hr. for actual time worked.

Primary Responsibilities

• Answering the 24-hour hotline and providing comprehensive service support
• Responding to hospitals for incoming domestic violence, sexual assault, or human trafficking victims
• Conducting shelter assessments, intakes, and shelter orientations for survivors
• Assisting with safety planning and providing information about rights and available services
• Offering crisis intervention and emotional support to survivors and their non-offending family members using trauma-informed practices
• Cooking and providing referrals to community resources, including legal, medical, and housing services
• Documenting all client interactions, services provided, and referrals made and submitting service documentation in accordance with agency policies and standards
• Collaborating with law enforcement, medical professionals, and other community partners to ensure comprehensive care for victims
• Maintaining confidentiality and adhering to all ethical and legal guidelines and protocols
• Attending regular trainings and meetings to stay current on best practices and agency updates

Position Requirements

• Bachelor’s degree in human services, criminal justice or related field, or Associate’s Degree with 2 years of relevant work history
• Previous experience in providing advocacy, social work, human services, or other supportive services
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with valid driver’s license
• Must reside within 30 minutes of the YWCA Greater Harrisburg
• FBI, Child Abuse, and State Police Clearances