Crisis Advocate

About the role

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you'll help survivors navigate difficult situations while connecting them to the resources they need to move forward.

Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

Requirements

• Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
• Vehicle is for transportation of employee only – no client transport; mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Skills

• Compassionate, professional, and inclusive approach.
• Ability to remain calm and adaptable during crises.
• Strong communication, organization, and documentation skills.
• Knowledge of trauma-informed care, victim advocacy, and community resources.
• Experience in crisis intervention, advocacy, counseling, social work, or related human services.
• Proficiency with computers and the ability to learn case management software.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans.
• Employee Assistance Program (EAP).
• Life Insurance.
• Short & Long-Term Disability.
• Pension Retirement Plan – Start earning a pension after just two short years of service.
• 403(b) Retirement Plan – Begin contributing on day one.
• Generous Paid Time Off – Paid time off days and sick days.
• 11 Paid Holidays.

Pay

$24.00/hour

Schedule

37.5 hours per week; shifts available Sunday–Thursday, 8 am–4 pm; includes compensated on‑call responsibilities.