Crises Response - Outreach Specialist

ESSENTIAL FUNCTIONS

• Develops individualized care plans, coordinate with clinical providers and advocate for lasting solutions to promote dignity, safety and stability for those in need.
• Respond to 911 calls involving individuals experiencing homelessness or behavioral health challenges when safety risks to responders are minimal.
• Engages individuals that are displaying behavioral health conditions such as intoxication, or crisis behaviors; assess safety and stabilization needs.
• Responds to service requests from police, fire, EMS, other first responders, or community members; provide alternative to arrest or hospitalization by linking individuals to appropriate services.
• Builds and maintain strong working relationships with local service providers, including behavioral health treatment centers, crisis services, housing and veteran's programs, and justice partners.
• Serves as a liaison among city departments, community organizations, and service networks to enhance collaborative community response.
• Prepares detailed reports, correspondence, and data tracking related to outreach and case management activities.
• Provides education and training to first responders and community groups on behavioral health conditions and engagement strategies.