Criminal Record Processing Agent

About the role

The Criminal Record Processing Agent follows internal procedures to process pre-employment background check orders according to client specifications. This includes accurately reading Identity Development results, reviewing aggregate database criminal searches, determining and adding appropriate county criminal searches to an order, and following client-specific setup notes throughout the process. A successful Criminal Record Processing Agent completes assigned work quickly and accurately to support timely, compliant reporting for our clients.

Isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.

Responsibilities

• Follow internal procedures to aggregate criminal, personal, and identifiable information about job applicants to complete background checks.
• Process reports in the Tazworks system by dispatching county criminal and civil searches to field researchers, filtering relevant searches through address history information, and filtering criminal record information from database searches.
• Perform all daily duty tasks assigned by the Processing Supervisor.
• Work with Client Services to fulfill processing needs for clients on specific reports and provide information to assist with client inquiries.
• Follow client preferences to ensure reports are processed quickly and accurately.
• Within 60 days from start of employment, the Processor needs to be averaging 9+ RPH (Reports Per Hour).
• After 60 days, the Processor maintains a monthly RPH (Reports Per Hour) average of 12 or more.
• Maintain a mistake ratio of less than 1% of total processed reports.

Requirements

• High school diploma or equivalent.
• Typically requires no previous professional experience.
• Normally receives detailed instructions on all work; works under close supervision.

Qualifications

• 2+ years of experience in a data-driven position (data entry, loan processing, accounting, or similar) preferred.
• Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds.
• Up to 15% domestic travel may be required.
• Must be legally authorized to work in the United States.
• FLSA Classification: Hourly, non-exempt.
• Effective Date: July 1, 2026.

Skills

• Extreme attention to detail; ability to identify small details with strong visual and mental acuity.
• Adherence to company and departmental policies.
• Confidence in decision-making and the ability to explain processes or choices.
• Excellent multitasking skills and task management strategies.