Crewing Consultant

About the Role

To interview crew and fully vet their references and licenses. Conduct thorough search and selection of potential candidates, presenting a timely shortlist that closely matches the requirements of a detailed client brief. Ensure client and crew satisfaction through efficiency and after-sales service. Work as a member of the local office and global Crewing Teams, often liaising closely with Fraser Yacht Management, using Company procedures and professional recruitment practices to achieve goals.

Responsibilities

• Interviewing crew
• Reference and license checking
• Ensuring MLC compliance
• Maintaining and updating crew records and populating assigned software
• Reception and general administrative duties
• Utilizing CRM and social media to source crew
• Obtaining detailed client briefs
• Presenting the client with pertinent shortlists
• After-sales service
• Actively selling and marketing TCN services
• Working to targets
• Attending boat shows

Requirements

• Working knowledge of industry tools (Job Boards, Social Media, etc.)
• Excellent communicator in spoken and written English; a second language is a plus
• Computer literacy: Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Willingness to travel if needed
• Strong interpersonal skills to build long-term relationships
• Good listener and judge of people
• Works fast and efficiently
• Thrives under pressure and resilient to disappointments
• Good at multi-tasking
• Service-oriented and goal-oriented

Qualifications

• Strong computer and social media experience are necessary
• Marine industry experience preferred
• Relevant work experience in sales and recruiting is a bonus
• Relevant work experience may be substituted for educational experience

Work Environment and Physical Abilities

Work is conducted most often indoors in an air-conditioned, illuminated office environment and periodically outdoors inspecting boats, meeting with yacht captains, and crew aboard vessels, at ports, and on floating barges. Local travel may be required. Utilization of standard office equipment is part of the working environment. Motor skills and senses needed include talking, listening, typing, writing, and visual inspection of documents and spaces.

Physical abilities required: light lifting, pushing, walking, and climbing stairs on boats.