Crew Manager, Inflight Performance

About the role

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants’ record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

Requirements

• Bachelor’s Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications

• Current or Previous Inflight Crew Manager
• Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Experience working with represented labor groups

Skills, Licenses & Certifications

• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal, planning, and organizational skills
• Ability to work and make decisions independently

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well, plus virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Programs provide tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire; employer contributions may be available after one year depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.