Crew Manager, Inflight

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

About the role

This job is a member of the Inflight Team within the Customer Experience Division. You must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. You will be responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving, and supporting continuous improvements. You will support crews in the actual operation while consistently helping to deliver an on-time departure for our passengers.

Responsibilities

• Drives operational excellence while maintaining safety standards
• Supports departmental and station goals and metrics
• Establishes and promotes effective relationships with team members that foster compassion, authenticity, integrity, respect, and dignity through visibility and engagement
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensures the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives
• Ensures a quality product is consistently delivered to our customers
• Promotes effective communication among departments to engage our team to work together to achieve common goals
• Familiarity with Collective Bargaining Agreement (CBA) and ensures team members adhere to corporate policy/procedure
• Analyzes and makes decisions based on data and works in an increasingly digital environment while leading people
• Manages escalated service issues and is visible to your team members when problems arise
• Delivers key corporate and local information to frontline leaders in an efficient and effective manner
• Sets expectations and ensures team members understand the "why" behind the focus/criticality
• Applies union contract rules/regs in daily interactions with crewmembers and APFA

Requirements

• Bachelor’s degree in a related field or equivalent experience/training
• 3+ years of relevant experience
• Must be able to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications

• Current Flight Service, Passenger Service, or Passenger Sales experience
• An understanding of working with a contract labor group is desirable

Skills

• Ability to coach, develop, and lead a team of Flight Attendants
• Available to work shifts that include early mornings, late nights, weekends, and holidays, along with the flexibility of shift changes for operational needs
• Excellent interpersonal, planning, and organizational skills
• Must meet the qualifications to train as a flight attendant to enable better leadership of your team
• Neat, well-groomed, and capable of making a positive impression
• Service-oriented
• Able to push/pull force of up to 60 pounds
• Successfully perform physical requirements of the job, including emergency evacuation drills
• Ability to effectively coordinate multiple projects at the same time
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges
• Must pass U.S. Department of Transportation (DOT) mandated drug test

Benefits

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We provide all the right tools, resources, and support you need to be the best version of yourself.
• 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups focus on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.