Crew Manager, Inflight Performance

About the role

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Lead all performance conversations and update/document flight attendants’ records in the Attendance and Performance System (APS).
• Ensure flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provide coaching and counseling to flight attendants to address performance concerns.
• Implement appropriate action for violations, up to and including dismissal.
• Support Inflight initiatives related to flight attendant performance.
• Participate in task forces to problem solve and plan the future direction of the Performance team.

This list reflects the current job but may include additional essential functions (and non-essential job functions) as required.

Requirements

• Bachelor’s Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications

• Current or previous Inflight Crew Manager experience
• Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Experience working with represented labor groups

Skills

• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal, planning, and organizational skills
• Ability to work and make decisions independently

Benefits

• Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Access to tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

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