Crew Accommodations Operations Manager

About the role

Managing daily operations and service delivery to ensure performance aligns with service level agreements, policies, and business objectives
Leading operational teams through staffing, scheduling, performance management, and coaching
Implementing operational processes, controls, and improvements to enhance efficiency and service quality
Overseeing issue resolution, escalations, and customer impacts across assigned operations
Monitoring operational performance metrics, capacity, and resource utilization
Partnering with cross-functional leaders to improve end-to-end service execution

Responsibilities

• Manage daily operations and service delivery to meet SLAs, policies, and business objectives
• Lead operational teams in staffing, scheduling, performance management, and coaching
• Implement operational processes, controls, and improvements to enhance efficiency and service quality
• Oversee issue resolution, escalations, and customer impacts across assigned operations
• Monitor operational performance metrics, capacity, and resource utilization
• Partner with cross-functional leaders to improve end-to-end service execution

Requirements

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A