Creek Restaurant Cashier-PT

About the role

The Restaurant Cashier processes non-gaming transactions such as check initiation and settlement in all F&B outlets off the gaming floor. Responsibilities include assisting with host and busser functions, handling guest inquiries, maintaining drawer balances, managing comps, and providing exceptional customer service.

Responsibilities

• Knowledgeable of Seneca Niagara Casino & Hotel's history, maps, locations, hours of operation, and efficient guest inquiries handling
• Start-up and balance drawer at the end of each shift
• Settle patron checks using resort POS system, collect all tender methods, and enter system
• Maintain accountability of cash, checks, and paperwork for non-gaming transactions
• Knowledgeable of non-gaming comps, gift cards, ambassador charges, executive charges, and room charges
• Account for all players comp slips and handle guest relations
• Assist with seating guests, wiping silverware, and setting tables as directed
• Perform any duties assigned by manager or shift manager
• Work collaboratively with other departments for the benefit of the casino
• Comply with information security policies and procedures
• Provide exceptional customer service and maintain a professional work environment

Requirements

• Outgoing, friendly personality with a cheerful positive accommodating disposition
• Must be 18 years of age or older upon employment
• High school diploma or equivalent preferred
• Six months of previous cashier or money handling experience preferred
• Basic knowledge of start-up and close-down of cash registers preferred
• Ability to operate office equipment, including a 10-key adding machine
• Good math skills required
• Previous customer service experience preferred
• Excellent communication skills, including writing and speaking effectively
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts diplomatically and tactfully

Qualifications

• Must be able to work in an environment where smoking is permitted
• Must be able to stand, walk, move through all areas of the casino, climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping
• Must be able to perform repetitive motions
• Must be able to talk to and hear customers/co-workers
• Must be able to assist with special needs of customers

Physical Requirements and Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The noise level in the work environment is usually moderately loud
• Must be able to work in an environment where smoking is permitted
• Must be able to work in a fast-paced environment under pressure
• Must be able to stand, walk, and move through all areas of the casino
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping
• Must be able to perform repetitive motions
• Must be able to talk to and hear customers/co-workers
• Must be able to assist with special needs of customers
• Subject to environmental conditions, protection from weather conditions, and atmospheric conditions
• Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations

Pay and Benefits

Starting rate: $16.00, compensation negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.