Credit Union Operations Trainer

Position Purpose

Working with the Manager of Project/Process Improvement & Training, develops, administers, organizes, and conducts training programs for credit union employees; evaluates and enhances existing training programs and makes recommendations for improvement. This position reviews, analyzes and evaluates business processes and user needs to improve/organize operational procedures and to ensure consistency within the credit union.

Essential Functions

• Research, develops and writes material for new training programs, evaluate and modify existing and proposed programs and recommend appropriate changes.
• Conducts new employee training and other applicable training.
• Coversys and conducts core system training (new modules, updates, etc.).
• Works with the IT Department to review all system releases and updates to ensure that all departments are notified with applicable changes.
• In conjunction with system updates, develops training for all releases, updates, etc.
• Safeguards that new hire and other applicable training are kept current and updated.
• Covers outside training classes.
• Develops, maintains and presents internal product/service sales training and operational training tracking system for all employees training and provide monthly and year-end training reports.
• Specializes in the internal training of credit union products/services.

Performance Standards

• Updating existing training manuals.
• Reviewing releases and updates for core system.
• Developing training programs as directed by Senior Management.
• Maintaining training tracking system.
• Positive feedback on training evaluations.
• All training conducted in a professional manner.
• Positive feedback in coordinating CUNA, FEAH and other outside training classes.
• Develop and provide a minimum of hours per Strategic Plan goal for Product/Service Knowledge training to employees on an annual basis.

Qualifications

• Education/Certification: High school diploma or GED is required.
• Required Knowledge: Must be knowledgeable in MS Office Suite.
• Experience Required: Two years training experience. Two years public speaking or group presentation experience.
• Skills/Abilities: Excellent interpersonal and communication skills. Excellent analytical, creative, and problem-solving skills. Able to prioritize workload and meet deadlines. Able to work independently and make sound decisions. Able to create spreadsheets and analyze data.

Position Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package. Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-CoverageDental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage Medical and Dental Plan Premium Waiver Option401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)Eligible to Earn Thirty-Five (35+) Paid Days Off a YearVacation Cash-Out ProgramFlexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)Company Pays for Employee Group Basic Life With AD&D InsuranceCompany Pays for Employee Long Term Disability InsuranceVoluntary Accident Recovery, Critical Illness + Cancer, and Hospital InsuranceEmployee Assistance Program (EAP)Employee Loan DiscountCompany Subsidizes 50% for Adult Monthly Bus Pass Cash Reward Employee Referral ProgramWorkiversary Cash Reward and GiftsInternal and External Professional Development OpportunitiesAnd Many More!