Credit Union Loan Services Processor I

About the role

The Loan Services Processor 1 is accountable for the effective processing of APCI Federal Credit Union (FCU) back-office loan services functions including review of applications for completeness and accuracy, loan check and document processing, vehicle lien and title tracking, and paid loan processing. All transactions and other loan service support functions must be performed in accordance with APCI FCU, NCUA, Air Products and Chemicals, Inc. and other relevant policies, procedures, and regulatory requirements.

Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU consumer, credit card and real estate loan products and services with ability to clearly explain to members.
• Represent APCI FCU in a friendly and professional manner that supports APCI FCU’s mission and reputation.
• Review loan requests or applications for completeness, accuracy, and compliance for assignment to a loan officer.
• Record and satisfy mortgage documents, ensuring timely removal of APCI FCU lien post loan payoff.
• Review loan packets for completeness, accuracy and compliance while preparing to send for borrower(s) to sign.
• Maintain confidentiality of member(s) sensitive information.
• Build and present recommendations which build APCI FCU member value while supporting the APCI FCU’s reputation, goals, and mission.
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CCL, Director of Loan Services or Board of Directors.

Requirements

• A high school diploma or GED is required.
• An Associate’s degree in business or finance is preferred but is not required.
• 3 years of loan services or financial institution services experience is preferred but is not required.
• Credit union experience is preferred but is not required.
• Strong organizational skills, attention to detail and excellent time management are required.
• A valid driver’s license is required.

Qualifications

• Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.
• Strong written and verbal communication skills and intermediate proficiency with Word and Excel.
• Ability to multi-task and work independently and be part of the Loan Services Team.
• Symitar and/or Meridian Link experience is preferred but is not required.

Skills

• Strong written and verbal communication skills.
• Intermediate proficiency with Word and Excel.
• Ability to multi-task and work independently.
• Knowledge of compliance and regulatory requirements covering all loan and credit products.

Benefits

• Affordable Medical, Dental and Vision Insurance (day 1 of employment).
• 401k with 100% vested company core and match.
• Paid vacation, holidays + sick time.
• Paid parental leave (Up to 8 weeks).
• Backup child and adult care benefit.
• Adoption assistance.
• Flexible spending accounts (medical, dependent daycare).
• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D.
• Labor plan & Identity theft coverage.
• EAP (Employee Assistance Program).
• Many more supplemental benefits available.

Pay

Competitive pay and great benefits for our employees.

Schedule

Flexible schedule to accommodate the needs of the position and the member base.