Credit Specialist

Responsibilities

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
• Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
• Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.
• Work with Sales and Operations associates to ensure prompt resolution of any credit-related customer issues.
• Assist with processing customer credit applications and evaluating credit worthiness.

Qualifications

• 3-5 years of experience in credit management or similar roles.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Effective verbal and written communication.
• Strong and accurate data entry skills.
• Ability to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.

Benefits

• Competitive health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Additional benefits such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

• The starting wage may be higher in certain locations based on local or state wage requirements.
• This role is Bonus or Incentive Plan eligible.