Credit Specialist

About the company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable by proactively solving problems, adapting, and growing. Ferguson, a Fortune 500 company, serves industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

The Credit Specialist will manage a portfolio of process-focused customers and national accounts, handling credit and collection functions while maintaining positive customer relations.

Responsibilities

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment.
• Monitor invoice status and root cause issues within portals like Ariba, Coupa, and Taulia.
• Collaborate with EDI/E-Business for new or updated invoice submission automation and integration needs.
• Handle sophisticated, large, or difficult credit accounts to minimize outstanding debts.
• Maintain consistency between credit and collection activities and the organization’s overall customer relations strategy.
• Implement credit policies to maintain acceptable risk levels, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments and prepare reports reflecting credit and collection status.
• Identify and address problem debts.
• Participate in associate meetings and communicate concerns to management.
• Strengthen internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.

Requirements

• 3-5 years of experience in credit management or similar roles.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access).
• Knowledge of Bectran, Billtrust, Cash App, PowerBI, and Levelset platforms.
• Ability to develop and deliver effective presentations.
• Experience using inventory, logistics, and customer relationship management systems.

Benefits

Ferguson offers a holistic benefits package supporting mental, physical, and financial well-being, including:

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with company match.
• Mental health coverage.
• Gender-affirming and family-building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Pay range: $25.04 - $37.56 per hour (or monthly for salaried roles). This role is bonus or incentive plan eligible. Starting wage may vary by location based on local or state wage requirements.