Credit Specialist

About the role

The Credit Specialist is responsible for communicating with customers regarding credit applications, billing, discrepancies, collecting past due invoices, resolving payment applications and anything else regarding customer credit accounts.

Responsibilities

• Maintain company standards for accuracy and promptness in performing job duties and responsibilities.
• Submit as directed all daily paperwork and completed assignments.
• Grants extension of credit.
• Receives payments and posts amount to customer account as needed.
• Confers with customer by telephone, mail and email in attempt to determine reason for overdue payment and obtain payment.
• Reviews terms of sale, service, payment or credit contract with customer.
• Records information about financial status of customer and status of collection efforts.
• Maintains electronic CRM notes of customer interaction and account status on customer account.
• Determines when delinquent customer accounts are turned over to the legal department.

Requirements

• Be a minimum of 18 years of age.
• Previous collections, accounts receivable , accounts payable or property management experience.
• Good interpersonal skills and ability to effectively communicate with customers, managers, and coworkers.
• Able to work flexible hours, and overtime as needed.
• Reliable transportation to and from work.
• 3 years of experience in a working environment.