Credit Services Account Manager

About the role

The Credit Services Account Manager is responsible for managing collection efforts and various customer service functions on an assigned portfolio of AR accounts.

Responsibilities

• Reviews credit applications.
• Provide credit approvals for sales, rentals, parts & service.
• Conducts financial analysis including third party report review.
• Assists the Credit Manager in establishing credit limits on customer accounts through investigation and analysis of financial data provided as part of the credit extension decision making process.
• Review and approve adjustments to accounts.
• Monitor the percentages of aged accounts.
• Prioritizes credit reviews for existing accounts.
• Place and receive calls to/from customers and inter-departmental personnel for resolution of past due receivables and/or other account issues, prepare and send out collection letters as needed.
• Completes credit reference requests from third party vendors.
• Assists in opening new accounts, setting up COD accounts and updating account information as needed.
• Assists Cash Clerks in posting customer payments when allocation is unclear.
• Communicates with internal and external customers to investigate complaints, verify accuracy of changes, correct errors in accounts and faxes invoices and account statements upon request.
• Utilizes various credit reporting services to compile reports relating to the credit history of potential customers.
• Maintains loan documentation files and monitors compliance to terms of loan agreements.
• Periodically monitors financial position of established accounts, and brings irregularities to the attention of the Credit Manager.
• Offers opinions regarding financial strength and credit worthiness of customers
• May make credit presentations.
• Process check requests for customer refunds, account allocations and general clean-up.
• Assists customer in filling out loan or credit application.
• Interviews applicants to obtain financial information.
• Calls or writes credit bureaus, banks and other institutions to obtain applicants financial data.
• Notifies customer by mail, telephone or in person of acceptance or rejection of application.
• Keeps record of applications for loans and credit, maintains credit files and filing as necessary.