Account Manager

About the role

MOO’s Business Services offering provides an online platform for businesses to create and scale their beautiful print products with the click of a few buttons. Business Service clients range from robust corporations looking for consistency and brand control, to creative resellers who partner with MOO to bring their designs to life and delight their clients.

To continue the success that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our East Providence location who will onboard and inspire new business clients, further helping us grow our business services base in North America. Your sales team of between 6–7 sales reps will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, and working collaboratively to ensure that each client has a seamless experience working with us.

Responsibilities

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue.
• Serve as first point of contact for your accounts predominantly over the phone and via e-mail.
• Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills.
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships.
• Maintain clear and accurate records of customer interactions and notes within our CRM systems.
• Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business.
• Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business.
• Achieve monthly revenue and retention targets.
• Meet and exceed daily outbound activity requirements.
• Engage in weekly coaching sessions and 1:1s with your manager.
• Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions.

About You

• You’re not afraid of picking up the phone and making purposeful connections with your clients daily.
• You are goal-oriented, and like to chase an ambitious target.
• You learn new tech platforms quickly, and thrive in a hybrid work environment.
• You enjoy research and planning to develop strong long-term relationships with clients.
• You are coachable and enjoy learning new skills and strategies.
• You’re professional, friendly, and helpful on the phone and in writing.
• You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions.
• You are organized and disciplined in your day-to-day processes.
• You’re OK with ambiguity and have a growth mindset.
• You have an interest or background in design and print.
• You enjoy a challenge and aren’t afraid to try something new.
• You thrive in a team setting and working closely with your peers towards personal and professional growth.

Nice to Haves

• Previous phone or in-person sales experience, specifically in account growth and retention.
• Basic knowledge of design/print.
• Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems.
• Bi-lingual capabilities.

Benefits

• 34 days of combined vacation and holidays.
• Comprehensive medical, dental, and vision coverage, plus life and AD&D insurance.
• 401(k) with company match and no vesting schedule.
• Dog-friendly and casual office environment.
• Free lunches every other week.