Credit Representative

About the role

In Accounts Receivable you get to work with all of Hallmark's retail customers, including large chain accounts, the Gold Crown network, independent retailers, and everything in between. You gain a complete understanding of the order to cash process. We are a team of 9 that work independently but rely on everybody's knowledge. Our belief is there is more than one way to accomplish the desired results, so we seek independent thinkers who look for opportunities to improve a process.

Responsibilities

The Credit Representative is part of Accounts Receivable and serves as a key liaison between Hallmark and its retail customers. This role works in a fast-paced environment where priorities can shift quickly, and no two days are exactly the same. As part of a collaborative team of nine, the Credit Representative works closely with others to meet shared goals, solve problems, and provide excellent customer service.

• Collections
• Deduction management
• Invoice error resolution
• Order review and approval

Requirements

• Associate’s degree or at least 2 years of experience in accounts receivable collections, accounting, finance, or a corporate office role that includes customer service
• Current or recent experience using Microsoft Excel and Word extensively, along with experience using other Microsoft 365 applications such as Teams, Outlook and CoPilot

Skills

• Experience with SAP Accounts Receivable module (preferred)
• Customer service focused
• Basic accounting skills
• Ability to prioritize, multi-task and stay organized
• Strong communication skills (listening, written, verbal)
• Strong analytical and problem-solving skills
• Collaborative with other team members

Benefits

Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing. Employees are eligible for annual merit-based increases, aligned with individual and company performance.

Schedule

This position offers a hybrid work arrangement, providing the opportunity to collaborate in person at our Kansas City, MO headquarters a couple times a month, while also enjoying the flexibility to work remotely. This is a progressive role designed to grow with you; we’ll match the job level to your skills and experience so you can hit the ground running and keep building your career.