Credit Representative

About the role

The Credit Representative is responsible for addressing all issues and procedures related to the billing, processing and collection of statement accounts. This is a Contract to Hire position based out of Los Angeles, CA, fully onsite.

Responsibilities

• Resolve incoming calls with Studio Owners regarding questions or concerns with statements or billing transactions; provide up‑to‑date balances and process refunds as needed.
• Review and process Co‑Op advertising invoices daily; maintain Co‑Op files for accuracy.
• Prepare debit and credit items forwarded from other departments; perform final audit when posting is complete to assure all items were correctly prepared and keyed before “end of day” transmission.
• Contact Studio Owners regarding accounts 31‑60+ days past due.
• Assist Studio Owners with non‑technical issues related to EDC terminals; set up accounts for new and transfer Studios; update billing for monthly fees.
• Add or change status codes on Syspro database; prepare account history for 30‑day notices of default.
• Perform any other projects or duties assigned to help company meet its goals.

Requirements

Individual must be highly self‑motivated and self‑disciplined with ability to work effectively with little or no supervision; good communicator with excellent listening skills.

Qualifications

• College degree a plus.
• 3‑5 years experience in an office environment (manufacturing business); ideally 1‑2 years in accounts receivable and collections.
• Ability to speak, read, and write English as primary language of business.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, customer/consumer correspondence, etc.
• Ability to read and write routine reports and correspondence professionally and accurately; generate reports and job procedures.
• Math ability: add, subtract, multiply, divide in all units of measure using whole numbers, common fractions, and decimals.
• High proficiency in Microsoft Office programs (Word, Excel formulas/filtering, PowerPoint).
• Internet savvy for UCC filings, processing NDA labels and shipment tracking.
• Ability to learn and effectively use internal software system to review billing information, input data, and update systems/documents timely and accurately.
• Soft skills: hard worker, quick learner, willing to jump on the phone and do high volume calls.
• Experience level: Expert.

Skills

• Collection
• Accounts receivable
• Cash application
• Collection calls
• Excel data entry
• Credit notes
• Debit notes
• Syspro

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $25.00 – $25.00 per hour.