Credit Reporting & Loan Servicing Specialist (Metro 2 & eOscar)

About the role

We are seeking a Credit Reporting & Loan Servicing Specialist to join our team at Yrefy. Yrefy is a private fintech company dedicated to helping borrowers and co-borrowers find relief from student loan debt through innovative refinancing solutions.

Responsibilities

• Credit Reporting & Compliance
• Review and validate account data for monthly credit bureau reporting
• Research and investigate consumer credit disputes
• Process and document ACDV and eOscar dispute responses
• Monitor reporting exceptions and coordinate corrections
• Partner with Compliance and Operations teams to maintain reporting accuracy
• Loan Servicing & Account Management
• Research borrower accounts and payment history
• Reconcile payments and account transactions
• Process account updates and maintenance requests
• Support loan modifications, settlements, and account adjustments
• Maintain accurate servicing records and documentation
• Customer Support
• Respond to borrower inquiries via phone and email
• Research and resolve account-related questions
• Provide professional, timely customer service
• Support servicing and collections teams as needed

Requirements

• High school diploma or equivalent
• 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, including Excel and Outlook
• Ability to manage multiple priorities in a fast-paced environment

Qualifications

• Associate's or Bachelor's degree preferred
• Experience with Metro 2 reporting
• Experience with eOscar dispute processing and ACDV investigations
• Consumer credit reporting experience
• Experience using loan servicing platforms or CRM systems

Skills

• Detail-oriented
• Organized
• Communicative
• Microsoft Office proficient
• Ability to prioritize tasks

Benefits

• 100% employer-paid medical insurance for employees and their entire family (including Mayo Clinic access)
• 401(k) and Roth Plan with 4% company match and immediate vesting
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Fully paid lifetime fitness membership (with qualifying attendance)
• Student loan repayment assistance
• Education assistance programs
• Catered Friday lunches
• Fully stocked snack kitchens
• Fun, team-oriented office environment
• Career growth opportunities with a fast-growing fintech company

Pay

$23.00 - $27.00 per hour

Schedule

Full-Time

Location

Onsite role in Phoenix, Arizona