Loan Processing & Servicing Specialist

At FNC Bank, we’re more than a place to manage finances — we’re a neighbor, a partner, and a proud champion of our community since 1919. As a community bank, we are dedicated to helping local families and business owners build brighter financial futures through small business loans, homeownership support, and financial literacy programs. We cultivate a family‑friendly, flexible, and collaborative work environment where every team member feels valued. The Loan Processing & Servicing Specialist supports lenders at all branch locations across all loan types (consumer, commercial, real estate, SBA, and participation). This is an on‑site position based in our New Richmond, WI branch.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

Responsibilities

• Work closely with lenders and co‑workers to ensure accurate documents, files, processes, and resolutions.
• Create loan documents for closings.
• Accurately enter loan details into company software programs.
• Process loan payments, payoff requests, transfers, rate or payment changes, and escrow analysis.
• Fund loans and request wires.
• Record liens, UCCs, and satisfactions.
• Obtain flood determinations and credit reports.
• Order appraisals and title work.
• Reconcile General Ledger accounts and perform other general accounting tasks.
• Set up AFT payments on loans; request ACH payments; order coupon books.
• Review and scan documentation for accuracy, completeness, and record‑retention requirements; track and update documents as needed.
• Read various reports and update files and programs accordingly.
• Update and create procedures as needed.
• Answer telephone calls and emails to assist customers and co‑workers.
• Assist with servicing tasks for investor‑sold loans.
• Track taxes and insurance.
• Review mail; send checks and letters.
• Complete all assigned training courses and miscellaneous tasks as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience opening accounts in retail/business banking.
• Minimum one year of experience in lending (preferred).
• Excellent communication skills; ability to work in a team environment, learn quickly, and apply knowledge.
• Proficient computer skills and ability to operate standard office equipment.
• Ability to uphold confidentiality and customer privacy in all situations.
• Basic accounting knowledge (preferred).

Skills

• Jack Henry/Silverlake, LaserPro, and Encompass (preferred).
• Microsoft Office Suite (Outlook, Excel, Word, Microsoft Teams).

Benefits

• 401(k) program with no waiting period on bank match; match vested immediately.
• Paid vacation hours, paid sick time, and holiday pay for all Federal Reserve observed holidays.
• Medical, dental, vision, and Health Savings Account (HSA) options with bank contribution; Flexible Spending Account (FSA) options.
• 100% company‑paid short‑term disability, long‑term disability, and group term life/AD&D.
• Voluntary supplemental life/AD&D for employee, spouse, and children.
• Wellness program.
• Pay is commensurate with education and/or experience.