Credit Program Operations Manager

About the role

Manages teams responsible for the development and execution of the Credit Program (CP) operational processes, policies, and strategies.

Responsibilities

• Manages and coordinates the maintenance and upgrades of the credit program business systems.
• Builds operational capabilities and drives launch readiness of new card features.
• Manages support for card servicing, new business initiatives, and resolution of escalated cardholder requests.
• Leads efforts to deliver cost-effective and operational improvements across card servicing, system processing, and collections recoveries.
• Facilitates partnership with the credit program strategy and communications team for all official communications relating to the operations of the credit program.
• Partners with sister service organizations to provide operational support for card processing, credit growth, improvement initiatives, and system upgrades.
• Performs other duties as assigned.

Requirements

• Six (6) years of experience in finance or accounting.
• One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.
• Alternatively, a Bachelor's degree in accounting; or a degree in a related field such as business administration or finance, and four (4) years of experience.

Preferred qualifications include a degree in accounting, business administration, economics, or finance, and certifications such as CPA or CMA.

Skills

• VISION - Required
• Technical skills preferred/required for the role include experience with specific systems and technologies.

Qualifications

A Bachelor's degree in a related field is required, with preferred majors including accounting, business, economics, and finance.

Pay

Salary Minimum $91,181.00

Work Details

Work location is onsite at HQ in Dallas, Texas, with remote/telework not authorized. PCS and LSP are not authorized.