Credit Operations Manager

About the role

For our client, we are seeking a Credit Operations Manager to join the team of a leader in the Finance & Insurance space. This role will lead credit operations with a focus on underwriting, risk assessment, and operational excellence across a fast-growing financial services environment. You will partner closely with Product, Engineering, and other cross-functional stakeholders to support launches, strengthen controls, and improve decision quality. The position also plays a key role in building a high-performing team and advancing AI-enabled process improvements that support scalable, user-centered operations. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead and develop a high-performing Credit Operations team
• Assess capability needs and support hiring and workforce planning
• Set strategic priorities and translate them into clear goals
• Evolve systems and processes to improve decision quality
• Support product launches with credit and operational assessments
• Prioritize risk mitigation and operational efficiency investments
• Implement AI-driven automation tools and manage quality controls
• Define operating metrics and ensure compliance with vendor performance

Qualifications

• 10-15 years of experience in commercial credit underwriting
• 3-5 years leading credit risk or underwriting teams in a fast-paced environment
• Experience in financial risk modeling or cash-flow forecasting
• Track record of building and developing high-performing teams
• Strong strategic thinking and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience with AI-enabled tools for automation and quality controls
• Commitment to user-centered experience while managing risk

Benefits

• Opportunity to lead and develop a team
• Collaboration with cross-functional teams including Product and Engineering
• Focus on AI-enabled operational advancements
• Engagement with high-growth product strategies
• Commitment to user-centered and risk-managed operations

Pay

Compensation: $125,000 – $150,000 annually