Credit Operations Manager

Hybrid role based out of our Carrollton office.

About the role

Our Credit Manager will be responsible for managing and coordinating the company's credit function in accordance with corporate policies and procedures to meet the company's business requirements.

Responsibilities

• Supervise, instruct, and motivate the credit and collection staff.
• Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables.
• Establish and maintain positive relationships with customers both internal and external.
• Measure department performance with appropriate metrics.
• Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts.
• Research, negotiate, and resolve complex customer disputes and issues with the sales team.
• Counsel and advise customers on any credit issues.
• Advise regional V.P., region managers, branch managers, regional credit managers, and director of credit on the status, conditions, violations, and recommendations for all credit issues.
• Provide ongoing training of the credit staff.
• Maintain the corporate credit policy and recommend changes to senior management.
• Understand and interpret market factors and risk.
• Inform Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
• Monitor deductions being taken by customers.

Requirements

• 3-5 years of related supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• 5-10 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills.
• Experience in providing leadership regarding work-related systems, processes, and challenges.
• Experience interpreting strategy and policy to set and deliver objectives.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous, and helpful).
• Strong planning and organization skills.
• Above-average analytical and problem-solving skills.
• Ability to learn and use Oracle and/or Navision.

Qualifications

Bachelor's Degree preferred.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and recognition platform.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
• Healthcare benefits (including medical, dental, vision, and health savings account).
• Life, AD&D, and disability insurance.
• 401k plan.
• Paid time off.
• Tuition reimbursement.
• Employee assistance program and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print, and publishing products and services. Veritiv serves customers in a wide range of industries through team members around the world, helping shape the success of its customers.