Credit Customer Service Representative, Full Time Hybrid , Various Shifts with Weekends - Mason OH

About the role

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Responsibilities

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
• Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner.
• Promote and communicate current sales and loyalty promotions.
• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
• Avoid the need for escalation by proactively addressing customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Qualifications

• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling preferred.
• Able to work a flexible schedule including evenings & weekends.
• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them, and sharing information.
• Strong organizational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results.
• Prolonged periods (at least two consecutive hours) of sitting.

Skills

• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Agile: Adaptable and able to adjust quickly to changing customer expectations and needs.
• Ability to complete financial transactions accurately and proficiently.
• Able to solve practical problems within a variety of sales scenarios.
• Collaboration: Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the World.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Mission-driven culture.