Credit Customer Service Representative, Full Time Hybrid , Various Shifts with Weekends

Job Overview

In your role as a Macy’s Stores Credit Experience Advocate, you will offer outstanding customer service to both customers and store colleagues who have credit-related questions, concerns, or requests. You will be the primary contact, guaranteeing a positive customer journey and effectively addressing any issues.

What You Will Do

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
• Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner.
• Promote and communicate current sales and loyalty promotions.
• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
• Avoidant an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
• Regular, dependable attendance and punctuality.

Skills You Will Need

• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Agile: Adaptable and able to adjust quickly to changing customer expectations and needs.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of sitting.
• Regularly required to sit, talk, hear, reach with hands and arms, requires close vision.
• Frequent use of computers and handheld electronic equipment.

Who You Are

• Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment.
• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling preferred.
• Able to work a flexible schedule including evenings & weekends.
• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them, and sharing information.
• Strong organizational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results.

What We Can Offer You

• Join a team where work is as rewarding as it is fun!
• We offer a dynamic, inclusive environment with competitive pay and benefits.
• Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
• Prioritize your well-being with paid time off and eight paid holidays.
• Grow your career with continuous learning and leadership development.
• Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

About Us

• This is a great time to join Macy’s!
• Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
• Join us and help write the next chapter in our story - Apply Today!