Credit Controller

About the role

This role reports to: Credit Control Manager
Location: New York, USA (Hybrid)

Responsibilities

• Manage a portfolio of customer accounts, taking ownership of collections and ensuring outstanding balances are recovered promptly.
• Build strong relationships with customers and work closely with the US Sales, Billing and Sales Support teams to resolve queries and remove barriers to payment.
• Collaborate with the wider global Credit Control team to deliver a consistent approach to collections and customer service.
• Maintain and monitor customer accounts, identify potential risks and escalate issues in line with Company policies.
• Support the resolution of invoice disputes and ensure customer accounts remain accurate and up to date.
• Contribute to achieving cash collection, aged debt and Days Sales Outstanding (DSO) targets through proactive account management.
• Identify opportunities to improve credit control processes and enhance the customer payment experience.

Requirements

• Experience in Credit Control, Accounts Receivable or Collections within a fast-paced environment.
• Excellent communication and relationship-building skills, with confidence speaking to customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience reconciling customer accounts and resolving payment queries.
• Comfortable using finance systems (SAP S4HANA desired) and Microsoft Excel.
• Someone who enjoys working collaboratively as part of an international team.

Qualifications

Not specified

Skills

• Strong organizational and problem-solving skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Proficiency in finance systems and Microsoft Excel.
• Collaborative and international team player.

Benefits

• Salary range: $53-$78k based on experience
• Competitive bonus structure
• Full medical, dental, and vision package
• Retirement plan with company match (401K)
• Competitive vacation policy
• Hybrid work arrangement

Pay

Salary range: $53-$78k based on experience

Schedule

Hybrid