Credit Controller

About the role

As a Credit Controller, you will be responsible for supporting the day-to-day administration of the credit control function. You will play a key role in ensuring customer debts are collected in line with agreed payment terms, maintaining accurate account records, resolving queries, and supporting the effective management of company cash flow.

Skills

• Strong communication and negotiation skills
• Ability to build positive relationships with customers and colleagues
• Excellent attention to detail and accuracy
• Good organisational skills with the ability to prioritise workload and meet deadlines
• Ability to work effectively both independently and as part of a team
• Confident handling difficult conversations in a professional and diplomatic manner
• Good IT skills, including Microsoft Excel and accounting systems
• Proactive approach to problem-solving and issue resolution
• Previous experience in a Credit Control or Accounts Receivable role
• Understanding of credit risk assessment and customer account management (desirable)
• AAT qualification, or currently studying towards one (desirable)
• Eligibility to work in the UK

Responsibilities

• Chase overdue balances by telephone, email and written communication in accordance with agreed payment terms
• Ensure customer debts are collected in a timely and professional manner
• Allocate customer payments and maintain accurate account records
• Reconcile customer accounts and investigate any discrepancies
• Identify changes in payment patterns and escalate concerns where necessary
• Resolve billing queries and disputed invoices promptly and effectively
• Process customer credit adjustments and maintain accurate customer account information
• Take customer debit and credit card payments where required
• Maintain accurate records of all customer interactions and account activity
• Build and maintain strong working relationships with customers and internal departments
• Ensure processing deadlines are met and company procedures are followed
• Maintain records and information in line with GDPR requirements
• Support the wider Finance team with additional tasks when required

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• A free telephone counselling service
• Free secure parking
• Cycle to work scheme

About JJ Foodservice

JJ Foodservice is an award-winning foodservice provider, with 13 branches across the UK. Our mission is to make it easy for everyone to enjoy chef-quality ingredients, served by a friendly team that cares. More than 35 years later, that same passion for food runs deep throughout our business. We welcome a positive attitude over ability, and our team are highly motivated in everything they do.