Credit Controller

About the role

This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Credit Controller, you will be responsible for working with clients to get the invoices paid, working closely with colleagues across the business to ensure high standards of delivery, compliance and continuous improvement.

Responsibilities

• Contacting “early debt” clients – i.e. those with relatively recent outstanding payments – via phone and email to chase payment
• Addressing issues and queries that may be leading to late payment, escalating to the Debt Lead where necessary
• Meticulously documenting all communications and ensuring related admin is complete
• Supporting the wider team during busy periods
• Carrying out other administrative duties as required
• Working collaboratively with internal teams and stakeholders
• Contributing to continuous improvement, compliance and quality standards

Requirements

• You are an experienced and motivated professional who brings a practical, solutions-focused mindset
• You will ideally have: High levels of motivation and be passionate about your work
• Exceptional spoken and written English skills; particularly strong phone communication skills which you are eager to use
• Can work efficiently under pressure and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Can handle payments and sensitive information with care and confidentiality
• Work well as part of a team and can build strong relationships with internal departments
• Prior credit control experience is required

Qualifications

Not specified

Skills

• Practical, solutions-focused mindset
• High levels of motivation
• Strong spoken and written English skills, particularly for phone communication
• Efficiency under pressure and meeting deadlines
• Proficiency in Microsoft Office
• Handling payments and sensitive information with care and confidentiality
• Teamwork and relationship-building skills
• Prior credit control experience

Benefits

Not specified

Pay

£25,400 - £28,000 / year

Schedule

Full Time