Credit Control

About the role

A Credit Control Assistant to support the Finance team in managing customer accounts, monitoring outstanding debts, and ensuring timely collection of payments. This role is ideal for someone with previous credit control or accounts receivable experience who is proactive, detail-oriented, and thrives in a fast-paced environment within a growing organisation. Location: Kettering, Northamptonshire.

Responsibilities

• Manage an allocated portfolio of customer accounts, ensuring outstanding balances are actively monitored and collected within agreed payment terms.
• Take ownership of the aged debt ledger, prioritising overdue, high-value and high-risk accounts.
• Proactively contact customers by telephone and email to chase outstanding invoices and secure payment commitments.
• Maintain regular contact with customers to establish expected payment dates and obtain remittance advice.
• Accurately record all collection activity, customer communications, payment commitments and account notes within financial software/trackers.
• Review customer accounts regularly to identify overdue invoices, unapplied cash, credit balances and discrepancies.
• Ensure customer payments are accurately allocated to the correct invoices and investigate unidentified or misallocated receipts.
• Investigate and resolve invoice and payment queries promptly, working closely with financial, Commercial and Operational teams.
• Take ownership of disputed invoices, ensuring issues are assigned to the appropriate department and followed through to resolution.
• Monitor outstanding credit notes and ensure approved credit notes are correctly allocated against the relevant invoices.
• Identify accounts requiring escalation and raise significant, aged or high-risk debt with the Accounts Supervisor and relevant senior stakeholders.
• Support the Finance team with cash-flow forecasting by providing accurate expected payment dates and collection information.
• Prepare and maintain aged debt reports, collection reports and customer account trackers.
• Assist with monthly reporting and month-end activities, ensuring the sales ledger is accurate and up to date.
• Work collaboratively with internal departments to resolve issues that are preventing or delaying customer payment.
• Maintain a professional but proactive approach to customer relationships while ensuring agreed payment terms are enforced.
• Identify recurring issues within the credit-control process and recommend process improvements to improve cash collection and reduce aged debt.
• Ensure all credit-control activities are completed in accordance with company policies, procedures and internal controls.
• Provide support to the wider Finance Team when required and contribute to achieving overall cash collection and debtor performance targets.

Requirements

• Previous experience in a Credit Control role.
• Good understanding of credit-control processes and debt collection procedures
• Good level of Excel skills
• Strong problem solving-skills and investigating skills
• High level of attentional to detail and accuracy
• Ability to meet deadline and manage multiple priorities
• Strong communication skills

Benefits

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

Pay

£30,000 per annum

Schedule