Credit & Collections Specialist

Duties And Responsibilities

• Set up weekly EFT pulls and email customers the draft notifications.
• Send statements, answer email requests and follow up on customer payments.
• Maintain customer profiles in internal systems.
• Manage credit card customers, ensuring cards are current, submit credit card invoices for payment.
• Own application and balances of cash and lockbox.
• Apply daily cash and lockbox to customers’ accounts and email customers with discrepancies.
• Assist in contacting past due customers for payment, negotiate payment plans if needed.
• Prepare AR Aging reports and provide ad-hoc analysis as needed.
• Determine if any customer that is past due or over their credit lines should be placed on credit hold.

Skills And Attributes

• Self-motivated.
• Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines.
• Excellent communication skills.
• Comfortable speaking with high level decision makers.
• Able to de-escalate customer issues and concerns and use creativity to find solutions.
• Must have excellent negotiation skills.
• Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company.

Qualifications

• Associates degree in accounting, finance, business management, or equivalent experience.
• 2 years of experience in accounting, customer service, or collections.
• Experience in aviation or fuel is a plus.