Credit & Collections Generalist

Responsibilities

• Reviewing open accounts for B2B past due accounts
• Analyze pertinent documents to determine the best course of action and validate amounts due
• Making outbound collection calls and email communication to resolve past due accounts
• Audit incoming payment transactions to direct/confirm to the accounting department for proper application
• Act as liaison with customers and organizational departments to resolve billing concerns that are both satisfactory to igus and continued relationships with customers
• Identify issues attributing to account delinquency and elevate to resolution
• Running Credit Reports and updating lines of credits as needed
• Email notices/demands to customers to encourage payment of delinquent accounts
• Perform other office, clerical, and administrative duties as assigned

Requirements

• The ideal candidate will have a minimum of 2-4 years of Commercial collections experience
• Strong communication and problem-solving skills required
• Ability to work independently and to adapt to a fast-changing environment
• Proficiency in Microsoft Office including Excel, Word and Access
• Clear and concise written/oral communication skills
• Good telephone communication techniques and ability to be on the telephone for extended periods of time
• Ability to meet goals and deadlines in a fast paced, goal driven environment
• Proficient Excel and typing skills
• Commercial Bankruptcy Experience a plus