Credit & Collections Analyst - HYBRID!

About the role

We are seeking a detail-oriented and analytical professional who can confidently manage credit and collections activities while maintaining positive customer relationships. The ideal candidate is a strong communicator, enjoys problem-solving, and can make sound business decisions in a challenging and fast paced, high volume environment.

Responsibilities

• Credit Management:
  • Establish new customer accounts and perform credit evaluations.
  • Review customer creditworthiness and recommend appropriate credit limits.
  • Analyze financial statements, trade references, and banking information to support credit decisions.
• Collections & Accounts Receivable:
  • Manage collection activities for assigned accounts and regions.
  • Monitor outstanding balances and proactively follow up on delinquent accounts.
  • Collaborate with customers, Sales Representatives, and internal teams to resolve payment issues.
• Account Analysis & Reconciliation:
  • Research and resolve deductions, chargebacks, short payments, and account discrepancies.
  • Investigate payment issues by working closely with customers and internal departments.
  • Maintain detailed records and supporting documentation for all account activity.
• Order Review & Customer Support:
  • Review held orders and determine release eligibility based on credit status and payment history.
  • Balance customer service needs with sound credit risk management.
  • Communicate effectively with Sales Representatives regarding order release decisions and customer account concerns.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• Strong analytical and critical-thinking skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize multiple tasks and meet deadlines.