Credit-Collections Administrator, Temporary

Past-Due Account Collection

• Reviews customer accounts for past due invoices and payment history.
• Contacts customers to advise of past due amounts.
• Negotiates payment plans with customers who cannot pay in full.
• Calls customers whose orders have been placed on credit hold.
• Approves and releases orders from credit hold based on customer payment history and credit limit.
• Documents customer communications.
• Reports status of collection efforts to manager.

Customer Communication

• Answers incoming customer calls.
• Makes a minimum of 20 outgoing collection calls daily.
• Provides information and answers customer questions regarding unpaid invoices.
• Processes credit applications.
• Processes Dunn and Bradstreet credit reports on perspective customers.
• Maintains entire customer data base in ERP system.

Account Escalation

• Refers customer accounts that cannot be resolved to supervisor.
• Follows up with supervisor regarding payment status.
• Works directly with outside collection agency.

Qualifications

• Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned.
• Excellent organizational skills.
• Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers.
• Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint.
• 1 year related experience.
• Travel: 0%.

Pay and Benefits

The posted pay range, $18.90 to $25.20, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.