Accounts Receivable Collections Specialist (Temporary)

What You'll Do...

• Collections & Overdue Accounts: Own the collections process for your assigned portfolio. Proactively pursue past-due balances through phone, email, and other outreach, following up consistently and escalating appropriately to secure timely payment.
• Customer Relationship Management: Handle every collections conversation with professionalism and care, protecting the customer relationship while advocating for timely payment.
• Aging & Reporting: Monitor the accounts receivable aging report, prioritize outreach by risk and balance, and provide regular status updates on collections progress and problem accounts.
• Data Integrity: Maintain accurate and consistent customer, invoice, and payment data across our critical systems—NetSuite and Salesforce.
• Billing Question Resolution: Serve as a responsive point of contact for customer billing inquiries. Research and resolve questions about invoices, charges, and account balances quickly and clearly so payments can be processed.
• Dispute & Discrepancy Resolution: Investigate the root cause of disputed or unpaid invoices, coordinate with internal teams to correct errors, and drive each dispute to resolution.
• Payment Application & Reconciliation: Ensure payments are accurately applied and account balances reconcile. Flag and resolve mismatches between what was billed, what was paid, and what our systems reflect.

Requirements

• 2+ years of accounts receivable and collections experience, ideally in a SaaS or subscription-billing environment
• A track record of professionally and effectively recovering past-due balances
• Comfort and confidence handling collections conversations—firm, courteous, and persistent
• Experience with NetSuite and Salesforce (or comparable ERP/CRM systems)
• Strong bookkeeping fundamentals with a focus on accounts receivable
• Superior attention to detail and accuracy across multiple software systems
• Excellent customer service and communication skills, both written and verbal
• Fastidious and organized, with the ability to manage a high volume of accounts simultaneously
• A proactive, problem-solving mindset and the ability to work independently and take ownership of a dedicated portfolio

What We Offer You...

• Salary Disclosure for Colorado: hourly rate of $22.00 - $25.00. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications, and skill set alignment to the job requirements
• 100% coverage of employee’s health, dental and vision insurance with basic plan
• Dog-friendly office
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.