Collections Assistant (Temporary)

Responsibilities

• Complete customer-provided vendor onboarding documents and conduct banking verification calls to support customer setup processes.
• Process incoming customer payments, including virtual credit cards and phone-based credit card transactions.
• Support the collections team by issuing routine payment reminder communications to customers based on provided aging reports and team guidance.
• Maintain accurate and up-to-date records of customer interactions, payment activity, and account status within the ERP system.
• Organize and track supporting documentation related to collections and payment activity.
• Provide general administrative support to the Accounts Receivable team.

Requirements

• Associates Degree, preferred.
• Previous accounts receivable and customer service experience, preferred.
• Familiarity with routine office equipment/software such as Microsoft Office, AI assistants, and copy machines, preferred.

Qualifications

• Agile & Adaptable: Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.
• Accountable: Accepts responsibility for one’s own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.
• Communicate Effectively: Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.
• Strategizes: Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her work relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.
• Manages Execution: Manage own time and resources to achieve business objectives; prioritizes goals; works quickly to get things done.
• Maximizes Productivity: Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.

Knowledge/Skills/Abilities/Competencies

• Personal Leadership: Agile & Adaptable, Accountable.
• Team Leadership: Communicate Effectively.
• Thought Leadership: Strategizes.
• Results Leadership: Manages Execution, Maximizes Productivity.

Working Conditions

• Ability to sit for extended periods of time.

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